FREE SHIPPING ON ALL ORDERS OVER $160
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FREE SHIPPING ON ALL ORDERS OVER $160

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    SHIPPING & DELIVERY

    DESTINATION COST DELIVERY TIME

    Australia

    FREE for orders over $160 AUD

    $12 for orders under $160 AUD

    Auspost Express: 1-3 Business Days

    Auspost Standard: 2-7 Business Days

    New Zealand

    FREE standard shipping for orders over $160 AUD

    $25 for express shipping on all orders

    $11 for standard shipping on all orders under $160 AUD

    DHL: 3-6 Business Days

    Auspost: 10-15 Business Days

    United States

    FREE standard shipping for orders over $120 USD

    $30 for express shipping on all orders
    $15 for standard shipping on orders under $120 USD

    DHL: 6-11 Business Days

    Auspost: up to 30 Business Days

    Europe

    FREE standard shipping for orders over $120 USD

    $30 for express shipping on all orders

    $13 for standard shipping on all orders under $120 USD

    DHL: 6-11 Business Days

    Auspost: up to 30 Business Days

    Israel

    FREE standard shipping for orders over $120 USD

    $30 for express shipping on all orders

    $12 for standard shipping on all orders under $120 USD

    DHL: 6-11 Business Days

    Auspost: up to 30 Business Days

    Rest of World

    FREE standard shipping for orders over $120 USD

    $30 for express shipping on all orders

    $13 for standard shipping on all orders under $120 USD

    DHL: 6-11 Business Days

    Auspost: up to 30 Business Days

    Shipping prices exclude customs duties and taxes. You maybe required by local offices to pay a Duty and Tax upon parcel arrival to your country.
    Every order is provided with a tracking number once shipped.
    OPENING HOURS
    We are open Monday - Thursday 8am to 3:30pm. If you are looking to pick up locally, please arrange a time within these hours.
     
     
    SHIPPING TO PO BOXES
    Express Post is unavailable for delivery to PO Boxes.
    Your order will be sent with standard post.
     
     
    ORDER PROCESSING TIME
    We aim to process all orders within 24 hours between Monday - Thursday.
     
    Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 5 business days for orders to be sent out.
     
     
    ORDER TRACKING
    Once your order has been picked up from our HQ you will receive an email from Lahana and the courier company with a delivery estimate and your tracking number.
     
     
    CAN I CHANGE MY ADDRESS AFTER MY ORDER IS PLACED
    Please note: any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time.
    There is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please email info@lahana.co to see if they are able to change it before it is sent! If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it!
     
     
    INTERNATIONAL CUSTOMS & DUTY CHARGES 
    Please be aware of any fees your local customs office may charge before placing your order, this is a separate cost outside of general shipping fee. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Lahana cannot be held responsible for any charges.
    If you choose not to pay duties on import and your parcel is returned to us, you will be issued with a refund when the parcel is received back at our HQ – less any shipping paid and an additional $10 will be deducted to cover the return shipping costs.
    https://mydhl.express.dhl/au/en/help-and-support/customs-clearance-advice/duties-and-taxes.html#/receiving_shipments
     
     
    AUSPOST
    Track your AusPost orders https://auspost.com.au/mypost/track/#/search
    If you are having issues with your delivery or need to update your shipping address after it has left our warehouse please download the AusPost app or Sign up for MyPost.
    Use this form for missing or lost items https://helpandsupport.auspost.com.au/s/missing-or-lost-item.
    Or call AusPost on the following numbers:
     
    Australia 8am–6pm (local time) 13 POST (13 7678)
    Overseas 7am–6pm (AEST)+61 3 8847 9045
     
     
    DHL 
    Track your DHL orders https://www.dhl.com/au-en/home.html 
    If you are having issues with your delivery, or need to update your shipping address after it has left our warehouse please contact DHL https://www.dhl.com/au-en/home/our-divisions/ecommerce/customer-service/contact-ecommerce-consumer-international.html