SHIPPING TO PO BOXES
Express Post is unavailable for delivery to PO Boxes.
Your order will be sent with standard post.
ORDER PROCESSING TIME
We aim to process all orders within 24 hours between Monday - Friday.
We send out all orders received before 12pm AEST (Monday – Friday) on the same business day.
Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 5 business days for orders to be sent out.
Once your order has been picked up from our HQ you will receive an email from Lahana and the courier company with a delivery estimate and your tracking number.
CAN I CHANGE MY ADDRESS AFTER MY ORDER IS PLACED
Please note: any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time.
There is a small window between when you place your order and our warehouse team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please email firstname.lastname@example.org to see if they are able to change it before it is sent! If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it!
INTERNATIONAL CUSTOMS & DUTY CHARGES
Please be aware of any fees your local customs office may charge before placing your order, this is a separate cost outside of general shipping fee. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Lahana cannot be held responsible for any charges.
If you choose not to pay duties on import and your parcel is returned to us, you will be issued with a refund when the parcel is received back at our HQ – less any shipping paid and an additional $10 will be deducted to cover the return shipping costs.
If you are having issues with your delivery or need to update your shipping address after it has left our warehouse please download the AusPost app or Sign up for MyPost.
Or call AusPost on the following numbers:
ROUTE PACKAGE INSURANCE
Select route package insurance at the checkout for trusted shipment visibility, real-time notifications and order information. If your package is lost or damaged by your selected courier and you have selected route insurance please contact them in regards to your order. You can lodge your claim via the route app. See https://route.com/track/ for more details.